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I cannot open the received zip file. What can I do?
Sometimes you need a zip program to open the files. Make sure you use 7Zip (Windows) or The Unarchiver (Mac)…
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Do I need an account with TransferXL to download a file transfer?
No, you do not need to register for a TransferXL account to download file transfers.
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The recipient has not received the e-mail with the download link. What could be the reason for this?
Sometimes it can happen that the email with the download link of a file transfer ends up in the spam…
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My transfer has expired. Can it be restored?
Unfortunately, we cannot restore expired transfer files as they are deleted from our servers after expiration.
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How can I edit/change my e-mail address for my TransferXL account?
It is not possible to change the e-mail address in the account. If you no longer have access to your…
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Can I also send the transfer password protected?
Yes, TransferXL supports end-to-end encryption for file transfers: When uploading the file, first click on the settings (cog icon). Select…
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Can I send complete folders via TransferXL?
You can also send complete folders with files via TransferXL. To do this, you need to drag and drop the…
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How can I cancel my subscription?
You can cancel your subscription by clicking on your profile name in the top right corner and then on “Subscription”:…
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Which payment methods do you offer?
You can pay for your subscription by credit card, direct debit or Google Pay. Other payment methods are currently not…
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Can I cancel my subscription any time?
Yes, you can cancel your subscription at any time via “Subscription”. It will then expire on the respective expiration date…
FAQs
TransferXL Blog > FAQs
