In which country are the servers located?
You can choose in which country the servers should be. The following locations are available:
- USA (Virginia)
- Asia (Singapore)
- South America
- Europe (Germany)
Europe is preselected by German customers.
Can I cancel my subscription any time?
Yes, you can cancel your subscription from your Subscriptions page at any time with one click.
Why should I use a custom domain or background?
Using a custom domain and/or background you can personalize TransferXL, so it will be more familiar to your clients.
What is the difference between custom domain and custom subdomain?
A custom subdomain is a personalized subdomain under transferxl.com like hello.transferxl.com. A custom domain can be any domain to which you own the rights to. Contact us for information on how to setup.
Why does my upload/download not work?
It can happen due to a variety of reasons on your side:
- Upload speed is very slow and the upload is aborted.
- Upload takes a while and the computer is going to sleep mode (either automatic or the user switches it off).
- Problems with browser plug-ins.
- Sometimes you need a zip program to open the files. Make sure you use 7Zip (Windows) or The Unarchiver (Mac) to extract the zip file. Unfortunately, standard unzippers on OS X and Windows do not support Zip files larger than 4 GB.