Frequently asked questions

Data Protection

  • In which country are the servers located?

    You can choose in which country the servers should be. The following locations are available:

    • USA (Virginia)
    • Asia (Singapore)
    • South America
    • Europe (Germany)

    Europe is preselected by German customers.


  • Can I cancel my subscription any time?

    Yes, you can cancel your subscription from your Subscriptions page at any time with one click.

  • Why should I use a custom domain or background?

    Using a custom domain and/or background you can personalize TransferXL, so it will be more familiar to your clients.

  • Why store in my own Amazon S3 account?

    The transfers will be stored in S3 of your own Amazon account rather than TransferXL. Contact us for information or on how to setup.

  • What is the difference between custom domain and custom subdomain?

    A custom subdomain is a personalized subdomain under like A custom domain can be any domain to which you own the rights to. Contact us for information on how to setup.

Technical Issues

  • Why does my upload/download not work?

    It can happen due to a variety of reasons on your side:

    • Upload speed is very slow and the upload is aborted.
    • Upload takes a while and the computer is going to sleep mode (either automatic or the user switches it off).
    • Problems with browser plug-ins.
    • Sometimes you need a zip program to open the files. Make sure you use 7Zip (Windows) or The Unarchiver (Mac) to extract the zip file. Unfortunately, standard unzippers on OS X and Windows do not support Zip files larger than 4 GB.