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What are the benefits of choosing the server location?
If you’re traveling in the US but don’t want your files to be stored on servers in the US, just…
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Where can I keep track of my file transfers?
All your sent and recieved file transfers are listed in your transfer history. To view your transfer history, just log…
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Where can I delete my account?
You can delete the account by clicking on “Profile”. At the very bottom there is a button “Delete account”. Please…
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How can I reset my password?
Click on ” Sign in” Click on “Forgot your password?” Enter the email address of your TransferXL account and click…
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How can I update my payment method?
Click on “Subscription” in the top right-hand navigation Open the self-service portal for subscriptions Select “Payment methods” Click on “Edit…
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How do I delete my file transfer?
To delete a file transfer, select it in your TransferXL history or in the confirmation email and then click on…
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How many GB of data can I send per transfer?
With TransferXL you can send data volumes of up to 5 GB per file transfer free of charge and without…
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How long is my file transfer available?
For free users, file transfers can be accessed up to one week after upload. With our paid plans, file transfers…
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How many files can I send per day?
You can send up to 10 file transfers totaling 10GB per day free of charge. With our paid plans, you…
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How can I edit my subscription?
Click on “Subscription” in the top right-hand navigation Open the subscription self-service portal. Select your subscription Click on “Edit subscription”.…
FAQs
TransferXL Blog > FAQs
